| Criteria |
Product
Quality |
Delivery |
Part
Approval |
General |
| Query |
Product Conformance |
Complaint |
Schedule
Adherence |
Planning
Flexibility |
Packaging |
Documentation |
Premium
Freight |
Development
time Frame |
Part
Approvals
(Serial Production) |
Responsiveness
To complaints/ Enquiries / Technical Support |
Problem Solving |
| Max Score |
25 |
10 |
15 |
5 |
5 |
5 |
5 |
10 |
5 |
10 |
5 |
| Scoring Method |
Defects PPM
0=25, <300=20
300 to 1500=10 |
0=10 |
100%=15,
up to
95%=10,
90-95%=5 |
Subjective |
No Transit
Damages=5 |
Subjective |
No Additional
Cost
incurred=5 |
Subjective |
All running part
approved=5 |
Subjective |
Subjective |
| Response Recd |
90.2% |
92.3% |
84.6% |
93.8% |
90.8% |
90.8% |
95.4% |
92.3% |
93.8% |
93.1% |
87.7% |
